Inaccurate paper positioning or label skipping (label skipping or feeding blank paper)
Abnormality Description:
Inaccurate paper positioning or skipped labels (skipping labels or printing blank sheets)
Solution:
1. Print a self-test page to verify that the paper type loaded in the printer matches the paper type configured in the settings.
2. Ensure that the gap/black mark sensor is positioned within the paper, and that the black mark sensor is aligned with the area where no back-side printing occurs.
3. After cleaning any dust or foreign matter from the sensor, perform gap learning and black mark learning.
4. Use a smartphone camera to check whether the sensor light is illuminated.
5. Restart the printer’s power supply, then briefly press the button to observe whether paper positioning is accurate.
Bluetooth connects normally, but there is no response when sending print jobs.
Issue Description:
The Bluetooth connection is normal, but no response occurs when printing commands are sent.
Solution:
1. Print a self-test page to check whether the Bluetooth parameters are present and correct, with no garbled characters.
2. Verify that the instruction set used by the current software matches the instruction set supported by the printer.
3. Confirm that the printer is not in an error state.
4. Restart the printer’s power supply.
Abnormality: Printing issues (incomplete or unclear content)
Error descriptions:
1. Half of the printout is blank, while the other half contains content.
2. Light printing, trailing prints, or smudging.
Solutions:
1. Check that the cover is securely closed.
2. Clean the print head and the print roller.
3. Adjust the print speed and ink density.
4. Increase the thickness of the text on the test printout.
RM-GG 950W Frequently Asked Questions
Printer automatically shuts down
Battery power is exhausted. Please charge immediately.
Print is blurry
1. The printer has not been cleaned for a long time, causing the core to be contaminated with dirt. The printer core needs to be cleaned.
2. Poor printing consumables. Please set the print density and use G&G original standard consumables.
RM-GG-980 Frequently Asked Questions
No data
No print content entered.
Exceeded maximum length
The input content exceeds the specified length. Select a regular template using the (template) function key and adjust the length (using the left and right arrow keys), then press the (OK) key to confirm the setting.
GG-D1100MW Frequently Asked Questions
Print Self-Test Page
Press the power button to start printing the self-test page.
Paper Peel-off Mode
After placing the paper roll, push up the peel-off paper rack to enable paper peel-off and enter the paper peel-off function mode.
GG-AT 60P Frequently Asked Questions
Unable to print or incorrect print content
1. The printer is in HexDump mode. Restart the printer to exit Hex Dump mode.
2. Incorrect serial communication (RS-232) settings. Reconfigure the printer and computer to use the same baud rate.
GG-AH 30EW Frequently Asked Questions
Daily maintenance of the printer
1. Cleaning the exterior and paper tray of the printer: Please gently wipe the surface of the printer and the inside of the paper tray with a damp cloth that has been wrung out completely. Make sure the cloth is completely dry.
2. Cleaning the printhead: The printhead must be cleaned regularly, especially when print quality deteriorates. A cotton swab dipped in anhydrous alcohol can be used to gently wipe the printhead to clean it.
GG-AT 20EW Frequently Asked Questions
Daily maintenance of the printer
1. Cleaning the exterior and paper tray of the printer: Please gently wipe the surface of the printer and the inside of the paper tray with a damp cloth that has been wrung out completely. Make sure the cloth is completely dry.
2. Cleaning the printhead: The printhead must be cleaned regularly, especially when print quality deteriorates. The cleaning method is as follows: Gently wipe the printhead part of the printhead with a cotton swab dipped in anhydrous alcohol.
GG-AT 10EW Frequently Asked Questions
Daily maintenance of the printer
1. Cleaning the exterior and paper tray of the printer: Please gently wipe the surface of the printer and the inside of the paper tray with a damp cloth that has been wrung out completely. Make sure the cloth is completely dry.
2. Cleaning the printhead: The printhead must be cleaned regularly, especially when print quality deteriorates. The cleaning method is as follows: Gently wipe the printhead part of the printhead with a cotton swab dipped in anhydrous alcohol.
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